Step 1 Dezigns is committed to providing you with 100% customer satisfaction. We are pleased to provide you with the following shipping policy.
If you placed an order and want to know its status, please check your email for tracking information. If you need assistance, send us an email. We make every effort to ship all orders within 24 business hours if your ordered items are in stock. Out of stock or Backordered items may take longer time to process and ship.
*Order confirmation email is sent to confirm that your order has been received and is being processed. A separate email will be sent to you with order tracking information when your order ships.
2-Day Shipping/Saturday and Overnight Delivery
2-day shipping and overnight options are only available to destinations within the USA. Shipments are sent via UPS or FedEx and are delivered in 1-2 business days (not weekends or holidays).
If you need special delivery such as Saturday delivery, you must request it either by email or calling us at 949-270-0250. Saturday delivery usually costs about twice as much as normal business day delivery. Shipping Quotes are provided upon request.
A signature may be required for any step1dezigns.com orders over $400. If you would like us to waive the signature requirement for a package over $400, please call or email us. An adult signature (18+) is required to legally sign for UPS or FedEx deliveries.
International (Shipping outside the US)
Please contact us to clarify your address.
We will ship to almost anywhere in the world. Overseas customers please email or call us for international shipping options. Additional shipping charges may apply. We are not responsible for lost orders if you select the International shipping option. The 2-day option is for USA only. If you prefer DHL or FedEx, indicate this by email or on the order form and we will confirm the price by email.
UPS to Canada
Free Standard Shipping on Orders Over $200
The Free Standard Shipping on Orders Over $200 offer is available on items that are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the US will have additional shipping charges applied. Shipping surcharges may apply to some isolated areas in the USA. Additional Shipping fees may apply and billed separately to products in excess of 48" Length or at our discretion. If you have any questions on shipping charges, send us an email at [email protected] or give us a call at 949-270-0250.